Terms of Service
8 NINE FLORIST & EVENT (M) SDN BHD (1335453-W). Located at 20, Jalan 27/70a, Desa Sri Hartamas, 50480 Kuala Lumpur, Wilayah Persekutuan. Contact no : 019-2238139.
By placing an order on this website, you are agreeing to the following terms and conditions:
Order Acceptance Policy
All orders and subscription requests received are subject to acceptance by 8 NINE FLORIST & EVENT (M) SDN BHD – legal entity for 8NINE Florist, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Delivery of your order
As a part of the checkout process you will be able to select on demand flower deliveries or subscribe to weekly flowers. We provide same day deliveries for orders confirmed before 1pm.
Our subscription plan offers weekly, bi-weekly and once a month deliveries of luxury goods. We will deliver your subscription order(s) every Tuesday & Thursday of the week. Every week comes with a different combination of imported luxury goods.
Changes to your order
If you wish to change your order or subscription, please do so by contacting us at 8nine.florist@gmail.com . We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 10am one (1) day before the intended delivery day.
Cancellation policy
On demand orders can be cancelled by 10am one (1) day before the intended delivery day. A processing fee of RM35 or 5% of the amount paid (whichever is higher) will be imposed on each refund made. You can cancel by contacting 8nine.florist@gmail.com
Subscription Policy
If you wish to change your subscription, please do so by signing in to your account via the 8 Nine Florist website. You can pause or cancel a subscription at any time by providing notice to us by 9am the day before any intended delivery within your subscription plan. In such circumstances the pause or cancellation will take effect without charge. In such circumstances, if your card has already been billed, we will issue a full refund. Where notice is provided after that time, please note you will still receive and be charged for your next delivery (as we will have already started cutting your flowers), but your pause or cancellation instruction will take effect after that delivery. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 5 days notice for any changes to be made.
Subscription prices
The price for each order within a subscription is the price at the time that a subscription is set up. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription free of charge.
Payments
We accept Visa and MasterCard credit cards. In order to offer the best security, all our payments are processed securely by iPay88.
For all ongoing subscriptions, your credit will be billed upfront on checkout for the entire cost of the subscription.
If you create an account, your card will be stored securely so that you can check out on future visits without re-entering your card details.
We never store or have access to your credit or debit card details.
Prices
All prices exclude delivery charges unless otherwise stated.
Delivery policy
Our current on demand goods deliveries are from Mondays to Saturdays except for weekends and public holidays.
For subscription orders, our delivery is every Tuesday & Thursday of the week.
Timed deliveries are not available.
Although our team will always try our best to ensure punctual delivery for our customers, 8 Nine Florist cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of 8 Nine Florist’ control.
In the event of a non-delivery, please contact us at i8nine.florist@gmail.com. It is the customer’s responsibility to contact us within 1 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
8 Nine Florist only delivers within KL, PJ & Subang area, at this moment. We can deliver to any address within stated region, but do not deliver to PO boxes.
We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
If you change address, you must update your address details on the “My Account” section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 10am one (1) day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
The customer is responsible to ensure that your recipient is present at the shipping address at the time of delivery. No refund will be issued if the goods have been duly delivered to the shipping address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply.
We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can’t, we won’t risk disappointing you.
Our promise, returns and refunds
Delighting customers is our ultimate aim. We always strive to deliver goods at its best condition and on time.
Damage
Our goods are packed carefully to ensure they arrive as beautiful and as neat as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at 8nine.florist@gmail.com to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. 8 Nine Florist has no influence over these timescales.
Non Delivery
We do everything we can to ensure our goods are delivered. If for any reason we made a mistake and deliveries don’t turn up, (i.e. if your goods have not arrived within 3 days of their intended delivery date), please contact our customer care at 8nine.florist@gmail.com to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. 8 Nine Florist has no influence over these timescales.
Returns
Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.
Availability and substitution
All products are subject to availability. In the event of any supply difficulties or if the goods we have received from our supplier that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Offers and promotion codes
At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the 8 Nine Florist service, and are only available once to any one person.
Discounts and credits cannot be used in conjunction with any other offers.
Unless otherwise stated, we only allow one promotion code to be used per order.
Circumstances beyond our control
Adverse weather conditions
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.
Force Majeure
8 Nine Florist shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond 8 Nine Florist reasonable control.
